Shipping policy
Shipping Policy
Last updated: 11.23.2024
Welcome to Lovey subby! We take pride in delivering high-quality leather goods and Printful products to customers worldwide. Below is our shipping policy to help you understand how we process and ship your orders.
Order Processing Time
Leather Goods: Each piece is handcrafted by a single artisan. Please refer to the product listing for estimated processing time before shipping. The general time making frame is 4-6 business days.
Printful Products: These items are made to order. Processing typically takes 7-10 business days, International shipping times vary.
Note: During peak seasons or sales events, processing times may be slightly longer.
Shipping Times and Rates
Domestic Shipping (within United States of America):
- Standard Shipping: 5-7 business days, rate calculated at checkout.
International Shipping:
- Delivery times vary by location, typically 10-12 business days. Rates are calculated at checkout based on your location.
*Shipping times are estimates and do not account for customs clearance or delays.*
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
These fees are the responsibility of the customer and are not included in our prices or shipping costs.
For more information, please contact your local customs office.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.
Lost or Delayed Packages
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.
If your package is lost, please contact us at info@loveysubby.com with your order number, and we will assist in filing a claim with the carrier.
Shipping Restrictions
Some countries or regions may have restrictions on certain leather products.
Please ensure your country permits the import of our products before ordering.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at info@loveysubby.com. Include your order number and photos of the issue. We will address your individual issue promptly.
Returns and Exchanges
For information on returns, exchanges, or refunds, please see our Return Policy.
Contact Us
If you have any questions about shipping or your order, feel free to reach out to us at:
Email: info@loveysubby.com