Refund policy
Return and Refund Policy
Last updated: 06.10.2025
1. Returns
Due to the intimate nature of our products, we do not accept returns.
We encourage you to double-check sizing and details before placing your order. If you have any questions or need help before checking out, please don’t hesitate to reach out — we’re happy to help ensure you order exactly what you need.
Custom or personalized items are also final sale unless they arrive damaged or defective. Please contact us within 7 days of delivery if there’s an issue.
2. Refunds
Refunds are only issued for defective or damaged items.
If your order arrives with an issue, please contact us within 7 days of delivery with photos and details so we can make it right.
If approved, refunds are processed back to your original payment method within 10–14 business days. Please note that your bank or payment provider may take additional time to post the refund.
Shipping fees are non-refundable unless the issue was due to an error on our part.
Raffles, donations or one time purchases are not refundable.
3. Exchanges
Because our items are handmade and intimate in nature, we cannot accept exchanges for sizing or preference.
Please measure carefully and read all product descriptions before ordering. If you’re unsure about anything — size, color, fit — just send us a message before placing your order. We're happy to help guide you.
4. Damaged or Defective Items
If your order arrives damaged or defective, please contact us at info@loveysubby.com within 7 days of delivery.
Include your order number and photos of the damage. We’ll arrange a replacement or refund at no additional cost to you.
5. Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Custom or personalized products
- Intimate items or products (collars, paddles, leashes, rope etc.)
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
7. Contact Us
For questions about returns or refunds, please reach out to us at:
Email: info@loveysubby.com
Thank you for shopping at Lovey subby!